Pentingnya Membangun Kecerdasan Emosional Pustakawan di Lingkungan Kerja Pelayanan Dinas Perpustakaan dan Arsip (DPAD) Provinsi Jambi

Abstract

Introduction.The aim of this article is to reveal how to build librarians' emotional intelligence in the Service work environment of the Library and Archives Intitutional of Jambi regional. The concept of emotional intelligence developed by Goelman is a concept that has several variants for measuring a person's emotional intelligence.

Data Collection Methods. The research used is qualitative with a descriptive approach which aims to reveal phenomena in the field. Purposive sampling is a selected sample where the head of the department is the key informant, then 14 librarians are the informants. Data was collected through documentation, structured and unstructured interviews, observation.

 Data Analysis. Data analysis uses the Miles & Huberman concept which consists of data collection, data reduction, data presentation, and drawing conclusions/verification.

Results and Discussion. The results show that the role of emotional intelligence in supporting the service performance of librarians is recognizing one's emotions, demonstrated by an attitude of emotional awareness, careful assessment, and self-confidence. Managing emotions is demonstrated by being self-aware, trustworthy, alert, adaptable and innovative. Self-motivation is shown by encouraging achievement, commitment, initiative and optimism. Recognizing other people's emotions is shown by understanding other people, dealing with diversity, and political awareness. Building relationships is demonstrated by an influential attitude, the ability to overcome conflict management, and the ability to collaborate. Recommendation.

Conclusion. In general, the staff at the Jambi Provincial Library and Archives Office possess the emotional intelligence required to support service performance, although their ability to apply it varies due to factors such as personality and work experience.